Black & Cream Medallion Round Rug | Waterproof Loop Pile | 120 to 200 cm

An order can be cancelled or changed as long as it has not yet reached the processing and shipping stage. If payment has gone through but the order has not been dispatched, email our support team at support@vavozo.com as early as possible and we will take care of your request.

After payment is confirmed, orders are typically processed within 1–3 business days (Monday to Friday).
Once your order is dispatched, delivery usually takes 8–16 business days (Monday to Friday), depending on your location.
Estimated Delivery Time = Processing Time + Transit Time

Standard shipping is free on all orders, and there is no minimum purchase requirement. The amount shown at checkout is what you pay; no additional or hidden shipping fees are added.

When your order is dispatched, you receive a confirmation email with your tracking information. Please allow 48–72 hours after shipment for tracking updates to become visible, especially during busy periods.
You can follow your order at any time on our Track Your Order page.

Returns are accepted within a 30-day window that starts on the day your order is delivered.
To be eligible for a return, items must be:
unused
in their original condition
returned in the original packaging (where possible)
complete with every included part and accessory

To start a return, email our support team at support@vavozo.com.
Please include the following in your message:
your order number
the reason for the return
clear photos (if the item is damaged, defective, or incorrect)
After receiving your request, our team checks the details and sends you the relevant return instructions.

If your item arrives damaged, faulty, or not functioning properly, get in touch with our support team within 24 hours of delivery.
To help us review your request without delay, please provide clear photos of:
the product
the packaging
the shipping label (if available)
Once your request has been assessed, our team determines the most suitable solution, which may be a replacement or a full refund. Where it is confirmed that the problem occurred during shipping or before delivery, Vavozo pays any associated return or replacement shipping costs.

After your returned item has been received and inspected, approved refunds are issued within 7 business days.
Keep in mind that your bank or payment provider may need additional time before the refunded amount appears in your account.

Yes. Protecting your privacy and payment information is a priority at Vavozo.
The website uses industry-standard SSL encryption together with secure payment gateways, so your personal and payment details are safeguarded during checkout. Every transaction is processed by trusted payment providers, and your data is encrypted in transit.
Sensitive payment card information is never kept on our servers, so you can shop with peace of mind.