Privacy policy

Last updated: September 15, 2026

This store and website, and all of the information, content, features, tools, products, and services connected to them, are operated by Vavozo in order to bring you, our customer, a curated shopping experience (together, the "Services"). Shopify is the platform behind Vavozo, and it is what allows us to make the Services available to you. This Privacy Policy sets out how we collect, use, and share your personal information when you visit or use the Services, complete a purchase or other transaction through them, or contact us in any other way. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs where the collection, processing, and disclosure of your personal information is concerned.

We ask that you read this Privacy Policy carefully. When you access or use any part of the Services, you confirm that you have read it and that you understand the way your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

"Personal information" refers to information that identifies you or another individual, or that can reasonably be linked to you or them. The term does not cover information that is collected anonymously or that has been de-identified so it can no longer identify or reasonably be connected to any individual. Depending on how you use the Services, where you are located, and what applicable law allows or requires, the categories of personal information we may collect or process, including inferences drawn from it, are:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card details, financial account details, transaction details, your form of payment, payment confirmations, and other payment-related details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, together with your past transactions.
  • Communications with us, meaning the content of any messages you send us, for example when you reach out to customer support.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, meaning information about how you interact with the Services, including how and when you use or navigate them.

Personal Information Sources

Personal information may reach us from the following sources:

  • Directly from you, for instance when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or browse our websites, and by way of cookies and similar technologies;
  • From our service providers, including when we engage them to enable particular technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, your personal information may be used for the following purposes:

  • Providing, tailoring, and improving the Services. Your personal information allows us to deliver the Services to you, which includes performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the items you are interested in, sending you notifications relating to your account, handling purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and building a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to make the Services better and more relevant to you.
  • Marketing and advertising. Your personal information may be used for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or post, and displaying online advertisements for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. Your personal information helps us authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action on possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and keep our services secure. If you choose to use the Services and set up an account, you are responsible for keeping your login credentials safe. We strongly recommend that you never share your username, password, or other access details with anyone else.
  • Communicating with you. Your personal information allows us to provide customer support, respond to you, deliver effective services, and maintain our business relationship with you.
  • Legal reasons. Your personal information may be used to comply with applicable law and to respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible breaches of our terms or policies.

How We Disclose Personal Information

There are circumstances in which we may disclose your personal information to third parties for legitimate purposes, always subject to this Privacy Policy. Those circumstances may include:

  • Disclosure to Shopify, vendors, and other third parties that perform services for us (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Disclosure to business and marketing partners so they can deliver marketing services and advertise to you. As an example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners handle your information in line with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of showing you targeted advertisements and marketing based on your online activity across different merchants and websites. You can exercise your right to opt out of those uses here.
  • When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, for example so that products can be shipped to you, or through your use of social media widgets or login integrations.
  • Disclosure to our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

Shopify hosts the Services and, in order to provide and improve them for you, collects and processes personal information about your access to and use of the Services. Information you submit through the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than your own, so that the Services can be provided and improved for you. We also make use of certain enhanced Shopify features, which rely on data and information about your interactions with our Store, with other merchants, and with Shopify, to help protect, grow, and improve our business. To deliver those enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In those cases, Shopify is responsible for processing your personal information, which includes responding to your requests to exercise your rights over how your personal information is used for these purposes. For details on how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, certain rights over your personal information may be exercised here: Shopify Privacy Portal Link.

Third Party Websites and Links

Links to websites or other online platforms operated by third parties may appear on the Services. When you follow a link to a site we do not own or control, we encourage you to review that site's privacy and security policies and other terms and conditions. We make no guarantee about, and take no responsibility for, the privacy or security of those sites, including the accuracy, completeness, or reliability of the information they contain. Anything you post in public or semi-public spaces, including on third-party social networking platforms, may be seen by other users of the Services and/or of those third-party platforms, without any limitation on how we or a third party may use it. The presence of such links does not by itself indicate that we endorse the content on those platforms or their owners or operators, unless we state otherwise on the Services.

Children's Data

The Services are not designed for children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below and ask us to delete it. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Keep in mind that no security measure is perfect or impenetrable, and we are unable to guarantee "perfect security." Information you send to us may also be insecure while in transit. We suggest that you do not use insecure channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, some or all of the rights listed below may be available to you in relation to your personal information. These rights are not absolute; they may apply only in certain circumstances, and in some cases we may decline your request where the law permits us to do so.

  • Right to Access / Know. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request deletion of the personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or of its processing for purposes that qualify as "targeted advertising" under applicable privacy laws. You can exercise your right to opt out of those uses here. Be aware that if you visit our website with the Global Privacy Control opt-out preference signal enabled, then depending on your location we automatically treat this as an opt-out request for the device and browser you use to visit the site. Where we can associate the device sending the signal with a Shopify account, the opt-out is applied to that account too. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals your browser or device may send.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of them at any time using the unsubscribe option included in the emails we send. If you opt out, we may still send you non-promotional emails, for example about your account or the orders you have placed.

If you live in the UK or the European Economic Area, then subject to the exceptions and limitations under local law you may also exercise the following rights, in addition to those above:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or limit our processing of your personal information for certain purposes.
  • Withdrawal of Consent: Where our processing of your personal information relies on your consent, you have the right to withdraw that consent. Withdrawing it does not affect the lawfulness of processing carried out on the basis of your consent before the withdrawal.

These rights can be exercised where indicated on the Services or by contacting us through the details below. For more information on how Shopify uses your personal information and any rights you may have, including rights concerning data processed by Shopify, visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. Before we act on your request, we may need to verify your identity, as permitted or required by applicable law. Applicable law may also allow you to designate an authorized agent to submit requests on your behalf. Before accepting a request from an agent, we require proof that you have authorized the agent to act for you, and we may need you to verify your identity with us directly. We will respond to your request within the timeframe required by applicable law.

Complaints

Should you have a complaint about how we process your personal information, please contact us through the details below. Depending on where you live, you may have the right to appeal our decision by contacting us at the details set out below, or to lodge a complaint with your local data protection authority. For the EEA, a list of the responsible data protection supervisory authorities is available here.

International Transfers

Be aware that your personal information may be transferred, stored, and processed outside the country in which you live.

When your personal information is transferred out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. When that happens, we post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please call or email us at support@vavozo.com or contact us at

Company Information
Website Name: vavozo.com
Company Name: SUNGTECH LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
E-mail : support@vavozo.com
Contact Form: Contact Us
Phone: +1 2089800761
Customer Service Hours:
Monday to Friday: 9:00 AM โ€“ 5:00 PM MT (Mountain Time, United States)
We aim to reply to every enquiry within 24 business hours.