Refund & Return Policy

Last updated: September 15, 2026

At a Glance
A return can be requested up to 30 days after your order is delivered.
There are no restocking fees, ever.
Approved refunds are issued within 7 business days.

By requesting a return or an exchange from Vavozo, you confirm that you have read this policy and accept the conditions described in it. These rules exist so that returns are handled in a consistent and fair way, and they cover every order we send to the United States, Canada, the United Kingdom, Australia, and New Zealand.

We appreciate you choosing Vavozo. Our goal is for every purchase to feel straightforward, safe, and dependable, so we encourage you to look over the sections below. They set out how returns and refunds work and what you can expect from us after placing an order.

An order may be cancelled at any point before it enters processing or shipping. If payment has gone through but the parcel is still with us, contact our support team straight away. Once the cancellation is confirmed, the full amount is returned to the payment method you originally used. 
After an order has been shipped, cancellation is no longer possible. You may, however, still request a return under the conditions set out in this Return & Refund Policy.

Damaged or Defective Items
We pack every Vavozo order carefully so it reaches you in good condition. Occasionally, though, a parcel can be knocked about during transit.
If an item arrives damaged or does not work properly, contact our support team within 24 hours of delivery. To help us review the case without delay, attach clear photographs of:
 - the item that was damaged
 - the outer packaging
Our team then examines what went wrong and proposes the most appropriate remedy. Depending on the circumstances and current stock, this will be either a replacement or a full refund.
When it is established that the damage happened during shipping or before the parcel arrived, Vavozo bears all costs associated with the return or replacement.

Returns (30-Day Money-Back Guarantee)
Every purchase from Vavozo is covered by a 30-day money-back guarantee, so you can order with confidence knowing the process is simple and reliable.
To arrange a return, get in touch with our customer support team within 30 days of delivery. Let us know exactly which item you wish to return and the reason. Please note that returns sent without approval beforehand may not be accepted.
Refunds can be approved for a variety of valid reasons, including but not limited to:
 - the item arrived damaged or is not functioning correctly
 - the wrong product was delivered
 - the item does not meet reasonable quality standards
 - the product was harmed during shipping
To qualify for a refund, the item must be returned in its original condition and, where possible, in its original packaging. It should be unused and complete with every accessory, component, and part that came with it.
Once the returned item has arrived and been inspected, your refund is issued within 7 business days. Refunds are always sent to the payment method used at checkout. Depending on your bank or payment provider, it may take a further 5–14 business days for the funds to appear in your account.
Note that original shipping charges are not refundable. Return shipping is paid by the customer unless the item is confirmed to be defective, incorrect, or damaged on arrival.
Before returning anything, email us at support@vavozo.com
so that our team can provide the correct return instructions.

Exchange & Return Process
To begin a return or exchange, send an email to our support team at support@vavozo.com
with the following information:
 - your order number
 - the reason for the return or exchange
 - clear photographs of the product
After receiving your request, our customer support team checks the details and replies with instructions for the next steps.
Please always reach out before posting anything back, because unauthorized returns may be declined. Following the instructions we provide closely helps prevent delays and keeps your request on track.
Once the returned item has been received and inspected, any approved refund or replacement is handled within 7 business days. We then email you a confirmation describing how the matter was resolved. Refunds go back to the payment method used at checkout. 

Return Address
Items being returned should be sent to the following address:
30 N Gould St Ste N, Sheridan, WY 82801, United States
We ask that you contact our support team at support@vavozo.com before posting a return so that you receive the correct instructions and authorization.

Exceptions & Non-Refundable Items
Certain products are not normally eligible for return or refund. These are customized or personalized items, along with clearance and discounted products. An exception is made when such an item arrives damaged, defective, or incorrect.
If you experience a problem with one of these products, contact our support team within 24 hours of delivery and supply clear photographic evidence. Our team reviews the situation and determines the most appropriate outcome.

Missing Items Procedure
If an item, or part of an item, is missing from your delivery, email our support team at support@vavozo.com within 7 days of delivery. So that we can resolve it quickly, include your order number, clear photos of the package as it arrived, and a description of what was missing.
Once your request has been reviewed, our team determines the most appropriate resolution without unnecessary delay. Depending on the case, this could be a replacement, dispatch of the missing item, or a full refund.

Non-Delivered Orders
If the estimated delivery window has passed and your order has not arrived, contact our support team so that we can raise an investigation with the shipping carrier.
Please include your order number and tracking number in your message so that we can deal with it efficiently.
Should the carrier complete its investigation without locating the shipment, Vavozo arranges a suitable solution based on your preference and product availability: either a replacement shipment or a full refund.

Return Shipping Costs
If a return is the result of an error on our side — for instance a wrong item, a defective product, or damage that occurred in transit — Vavozo covers the return shipping and issues a full refund where applicable.
If a return is requested for personal reasons, including but not limited to:
 - the item is no longer needed
 - the wrong product was ordered
 - an incorrect size or variation was selected
the customer is responsible for the cost of return shipping.
Vavozo never charges restocking fees on returns.

Contact Us
Questions about our Refund & Return Policy can be sent to our customer support team at support@vavozo.com.
We are glad to help and do our best to respond to every enquiry promptly.

Company Information
Website Name: vavozo.com
Company Name: SUNGTECH LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
E-mail : support@vavozo.com
Contact Form: Contact Us
Phone: +1 2089800761
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM MT (Mountain Time, United States)
We aim to reply to every enquiry within 24 business hours.